By placing an order through Sleekhanger.com you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.
Sleekhanger does not offer any warranty returns at this time. Sleekhanger offers a 14-day refund policy if provided with evidence that a refund is needed.
Transit Time Domestically:
In general, domestic shipments are in transit for 5-18 days,
Transit time Internationally:
Generally, orders shipped internationally are in transit for 8-30 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
Orders are usually dispatched within 4 business days of payment of an order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer
service with the next steps.
Customers will have to pay any sales tax or additional fees depending on location.
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
Process for package lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the package lost.
For all customer service inquiries, please email us at